Wednesday, May 5, 2010

iPhone vs. iPad


Every student is on their iPhone in class, but I have yet to see a real, live iPad. However, according to Brandweek, Apple just revealed that it sold one million iPads in less than a month. It took the iPhone twice as long to get this many sales. The iPad will be sold internationally later this month. I was kind of doubtful that this product would be successful so it has been very interesting to see how many have been sold.

Sunday, April 18, 2010

Twitter Update




Just when I thought I had seen and heard everything... this is new to me. The Library of Congress is now digitally archiving every SINGLE public tweet. That's alot of tweets by the way. At first I thought this was crazy, but as the world becomes more and more digital, it makes sense. Somebody has to archive Obama's famous election tweet right?

Wednesday, April 14, 2010

Case #3: Starbucks Mobile Campaign

Mobile marketing is an excellent way to reach a wider and more targeted audience where they constantly can be found- on their phones. One company that has effectively utilized mobile marketing is Starbucks. As the popularity of Smartphones increases, many companies can use mobile applications to promote their brand.

A leader of the coffee industry, Starbucks caught on to the mobile marketing frenzy last April by disturbing coupons to phones that employees would be able to scan and read on the phone at the point of sale. Every time the coupon was presented, a new offer would be modified and customers would be rewarded for their loyalty with free drinks or upgrades. Starbucks had previously released its Starbucks Card Mobile and myStarbucks applications in the fall. The Starbucks Card Mobile Application allows customers to set up and register a Starbucks Card, check their balances and reload their card.

Starbucks has recently announced that stores in over 1000 Targets and other locations in Seattle and California will now accept mobile payment using the Starbucks Card Mobile Application. Using this application, the customer can pay for their coffee by scanning their phone at the point of sale. All they have to do is enter their card number and the phone will display a barcode can be used the same way as the Starbucks Card to make purchases. “Now that customers can use the Starbucks Card Mobile application at Starbucks locations within Target stores nationwide, they will have more opportunities to experience the ease and convenience of paying for their favorite Starbucks beverage with a flash of their iPhone or iTouch devices” says Brad Brewer, vice president of Starbucks Card for Starbucks.

This application is targeted to any Starbucks junkie, however it is extremely convenient for someone who commutes and gets Starbucks every morning because they are typically on a tight schedule and their time is valuable. It’s for someone who likes to get coffee everyday on their morning commute but can’t afford to wait in a long line to pay. No one wants to miss their daily cup of coffee because they are running late, and no one wants to be late because they had to get their daily cup of coffee. Making paying for their drinks and food so much easier and faster by speeding up the line queue time and the time it takes to purchase their items will help these loyal customers out. Having a card like this on a phone is good because you don’t need to pull out your wallet and it can’t be lost. It’s also convenient for Starbucks to use this type of a mobile card because it’s helpful in keeping track of customers and analyzing consumer behavior. It’s a good marketing move because if customers have put money on this card on their phone, they will be way more inclined to get coffee at Starbucks than anywhere else.


For a company like Starbucks, this seems to be an effective way to market their product and reward their customers with convenience. Starbucks is a place where people go consistently- some people go every day, therefore using a mobile payment tool like the one included in this application makes sense because they will get a lot of use out of it. There is a drawback to this strategy. This campaign only reaches customers with iPhones or iTouches. There is no information as to whether Starbucks is working on an application for other Smartphones, but they seem to be heading in the right direction as mobile payment may revolutionize they way we shop.

Thursday, April 1, 2010

Wednesday, March 3, 2010

Case #2

Google Case Could Jeopardize the Future of Web 2.0

A recent Google conviction concerning privacy laws and the website’s liability over the user-generated content it hosts could have a huge impact on Web 2.0 and the digital age.  Not only is this case current and relevant, it is being considered to having a huge impact on the operations of the Internet.  Three Google executives have been criminally charged and held responsible for a video posted on the their website in 2006, claiming that it violated the privacy of the subject featured in it.  The video at the center of this case is a three-minute cell phone video featuring teenagers bullying a boy with Down’s Syndrome that was posted in to Google Video, before they bought YouTube.  Once an advocacy group found this unarguably questionable, it was taken down by Google after being viewed about 500 times and the bullies were identified.  The controversy remains over the fact that Google had allowed it to make it to the website in the first place.   When looking at this case, it’s important to remember that this took place in Turin, Italy, not the United States, but nonetheless affects the Internet all over the world. 

 This is the one of the first instances in which individuals have faced personal criminal charges for violations of data protection laws occurring by the company they work for.  Currently, Google doesn’t screen anything before publishing it, and United States law as well as European Union copyright law protects them from liability if they respond to offensive or questionable content, but the law in Italy is not protecting these men. So, this conviction is implying that the Google isn’t a tool for users, it’s more comparable to media such as newspapers or television that provide content that should be regulated.  This is a real challenge to the business model Google has built itself on, where the responsibility lies with the users to control the content, not the company itself too.

Google defends itself by claiming “We feel that bringing this case to court is totally wrong. It’s akin to prosecuting mail service employees for hate speech letters sent in the post. What’s more, seeking to hold neutral platforms liable for content posted on them is a direct attack on a free, open Internet”.  None of the employees charged actually had anything to do with the offending video, they were just company executives.  They are also arguing that the ruling contradicted a European Union law that gives service providers a safe harbor from liability for the content they post.  Many U.S. technology associations are defending Google for fear of what this conviction may do to the future of the Internet. If the conviction is allowed to stand, it will chill the provision of Web 2.0 services that provide user-generated content platforms” claims Leslie Harris, president of Democracy for Technology.  Seems like there is a push to suppress Internet freedom.  The lawyer defending Google called the verdict astonishing and “It attacks the very principles of freedom on which the internet is built,” “If that ’safe harbor’ principle is swept aside and sites like Blogger, YouTube and indeed every social network and any community bulletin board, are held responsible for vetting every single piece of content that is uploaded to them — every piece of text, every photo, every file, every video — then the web as we know it will cease to exist, and many of the economic, social, political and technological benefits it brings could disappear.” 

This case is a perfect example of the new ethical and legal questions that come with new technologies.  Privacy is obviously a gray area when it comes to the legalities of sites like this, so new laws or clearer laws should be made so that other executives can avoid this fate. 

 

Sources:

“Google conviction could have wide impact on Web”.  The Salt Lake Tribune. 26 Feb. 2010. http://www.sltrib.com/business/ci_14471210

 

Donadio, Rachel. “Larger Threat Is Seen In Google Case.” The New York Times.  24.Feb. 2010.http://www.nytimes.com/2010/02/25/technology/companies/25google.html

 

 

Sunday, February 28, 2010

Current Event Alert

Three Google executives in Italy are facing serious jailtime because a high-school put up video footage on Youtube of a boy with Down Syndrome getting bullied.  I can't wait to see what kind of implications this has on the future of Youtube.  I'm not sure how the US government would handle this.  I think I found my case study topic though!

http://bits.blogs.nytimes.com/2009/02/02/google-executives-face-jail-time-for-italian-video/

Thursday, February 25, 2010

http://adage.com/digitalalist10/article?article_id=142202

This article about Starbuck's social media plan kind of made me wish we looked at Starbuck's instead of Mountain Dew. It looks like they are adapting and catching on to the whole craze. I personally LOVE Starbucks. Not just the coffee, but the environment is always very comfortable and I feel like it's an upscale experience that helps slow the day down when I walk in there. Their social media technique feels the same way. And I kind of want Brad Nelson's job, their "Cheif Twitterer" : "The brand relies on the 28-year old to translate the Starbucks experience for the online community, search out confused or disgruntled consumers, chat about store offerings and even crack jokes." Sounds interesting.